Support

Need help with Deep Listen, or found a song it got wrong? Write to info@buinsoft.com and we will get back to you, usually within two working days.

It does not find the song

• Hold the phone closer to the speaker. Recognition needs the music to be clearly louder than the room.
• Give it the full 20 seconds. Quiet intros and long breakdowns are harder.
• If the song is playing on the same phone, the microphone cannot hear it. Share the song link from Spotify, Apple Music or YouTube and paste it into Deep Listen instead.

Key and tempo look off

They are measured from a 30 second preview. When the key is uncertain the app says so. Half or double tempo readings happen with some genres.

Your account

An account is only needed to save songs into lists. To delete it, open Account in the app and tap Delete account, or use the delete account page. See the privacy policy for what we store.